Answer: We are available to serve you 24/7, 365 days a year.

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Answer: The FirstDigital customer support team can be reached via phone at: 801-456-1000 or 800-240-4008. We are happy to route your call to whomever you need to speak to.

• Phone: 801-456-1000 or 800-240-4008
• Email: customerservice@firstdigital.com

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Answer: You can call us any time anywhere! We are happy to help answer your question or to get the right resource involved. Most customers call us for:

• Adding  services
• Account-related questions
• Service impacting issues
• Billing questions

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Answer: Log on to your online payment portal (fdigital.sprybill.com) to access all your billing information including past and current invoices.

Any member of our Customer Support team can also assist you with past invoices or help you set up online access. Simply give us a call:

801-456-1000 or 800-240-4008

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Answer: In efforts to keep prices as low as possible, we offer ACH or paper checks.

• To set up an ACH, reach out to our customer service team.
• If you don’t want to set up ACH, mail a check to: FirstDigital PO Box – 849746, Los Angeles, California, 90084

Answer: Invoices are sent out the first week of the month. Payment is due on the last day of every month.

• For help, contact customer support.

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Answer: Yes. We offer FirstDigital customers an online payment portal (Online Payment Portal) where you can create an account, access all billing information, and submit payments.

• For help, contact customer support.

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Answer: FirstDigital focuses exclusively on delivering fast, secure, and reliable internet services to business customers across the Intermountain West. To ensure a tailored experience for residential users, we launched Fastel as a separate brand dedicated to meeting the unique needs of homeowners and tenants. Fastel provides high-speed residential fiber internet designed for streaming, remote work, and everyday online activities.

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Answer: FirstDigital offers custom business solutions in addition to fiber internet, including unified cloud communications systems and custom infrastructure and riser management solutions for large commercial and residential developments. These services can compliment your commercial fiber network, providing a comprehensive suite of tools to support your business operations, 24/7.

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Answer: FirstDigital makes getting connected fast and efficient by sending professionals for on-site implementation of your private network. This ensures a seamless transition without the added stress of a DIY installation.

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Answer: FirstDigital provides high-speed internet services with options up to 100 Gbps. This allows businesses to select a bandwidth that aligns with their specific needs, ensuring optimal performance for data-intensive applications.

Answer: Answer: If your service is interrupted, there are several ways to contact support:

• You can call into Customer Service (801-456-1000 or 800-240-4008) and there may be an automated message setup for a specific area.
• You can speak with one of our representatives and they can assist you and answer your questions or concerns.
  • If there is a service interruption in your area, we do offer email updates. Please call in to Customer Service to get set up to receive those with one of our representatives.
• You can send an email to our Customer Service team:
  • FirstDigital (Business / Commercial):customerservice@firstdigital.com

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Answer: FirstDigital operates the largest privately owned fiber networks in the Western United States, with network reliability exceeding 99.999%. Additionally, our redundant architecture provides ultra-high-speeds and uninterrupted connection, while minimizing downtime.

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Answer: Fiber optic internet offers unparalleled speed and reliability compared to traditional broadband connections. With FirstDigital’s industry-leading fiber optic network, businesses can experience efficient and dependable internet service, enhancing overall productivity.

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Answer: Click here to download a list of taxes and surcharges itemized on FirstDigital bills as authorized or required by the FCC, IRS, or state PSC.

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