Infrastructure management refers to the oversight, maintenance, and control of a building’s communications backbone—specifically fiber infrastructure, related equipment, and DMARC extensions into individual tenant suites.

It ensures safe, organized, and scalable systems, minimizes downtime, reduces costly retrofits or repairs, and supports high-performance internet delivery.

Typically, the property manager or owner contracts a specialized provider to manage the communications infrastructure, associated equipment, and distribution points throughout the building.

Services often include fiber backbone design and installation, DMARC extension to tenant suites, installation and maintenance of communications equipment, documentation, labeling, vendor coordination, and regular audits of communications spaces.

It enables faster, more reliable service delivery, reduces disruptions caused by uncoordinated or outdated infrastructure, and provides tenants with a better internet connection at a lower cost.

Yes, any vendor may connect to the infrastructure, but they must coordinate with FirstDigital to ensure proper procedures are followed and to maintain system integrity and code compliance.

The MDF is the central hub for communications services; IDFs distribute those services throughout the building. Infrastructure management ensures both are secure, functional, and ready to support tenant services and equipment.

It prevents unauthorized connection, ensures code compliance, reduces fire hazards, and supports insurance and risk management requirements.

Yes. It provides the fiber infrastructure and equipment required to support building automation, access control, and IoT systems.

Best practices align with BICSI, ANSI/TIA, and relevant building and fire codes to maintain safe, standardized, and scalable systems.

Primarily single-mode and multi-mode fiber cabling, along with any structured cabling required to complete DMARC extensions to tenant suites.

Yes. This typically begins with a full audit, cleanup, and standardization of the existing communications infrastructure, equipment, and spaces.

Regular inspections—quarterly or annually—are recommended, along with inspections during major upgrades or tenant transitions.

It ensures consistency, reduces downtime, streamlines vendor coordination, improves accountability, and simplifies equipment maintenance and documentation.

While not always mandated, structured and code-compliant systems are often required or encouraged by insurers and local authorities.

Yes, tenants may choose their own communications vendors, but all vendors must coordinate with FirstDigital to follow building protocols, ensure compatibility with existing systems, and maintain service integrity.

Pre-managed systems with properly maintained equipment and pathways allow for rapid service activation, clean and documented fiber routes, and faster approvals.

The provider audits current systems, removes abandoned cabling, documents active connections, inspects and upgrades equipment as needed, and brings all communications spaces up to standard.

It boosts property value, reduces service-related complaints, lowers maintenance costs, supports premium internet offerings, and enhances tenant satisfaction and retention.

No. Buildings of all sizes benefit from organized and professionally managed communications infrastructure—especially those with multiple tenants or advanced connectivity requirements.