FirstDigital Operator Connect for Microsoft Teams
Simplify Your Voice Integration with Microsoft Teams
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Licensing
Cloud PSTN
Connect (CPaaS)
FirstDigital Professional Services & 24/7/365 Support
FirstDigital Bridges Your Legacy Systems to the Cloud
Whether you're running on-prem PBX, moving to Teams, enabling PSTN, or fully migrating to Calling, FirstDigital powers the transition with SIP-native voice, automation, and speed—no hardware required.
Go live in under an hour
Migrate at your pace
Manage everything in one place with FDConnect
Hybrid environments supported
Self-service porting
Self-service number ordering
Core Features
Omnichannel Engagement
Serve customers across voice, chat, SMS, email, Facebook Messenger, WhatsApp, and more—from one interface.
AI & Automation
Deploy virtual agents, voice bots, and intent-based routing. Use AI for sentiment detection, transcription, and smart summaries.
Connect (CPaaS)
Orchestrate customer journeys across platforms, automate campaigns, and embed communications into apps with low-code APIs.
Advanced Routing & Reporting
Skills-based routing, real-time dashboards, wallboards, and historical analytics—out of the box.
CRM & App Integrations
Native integration with Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, and others.
Real Omnichannel—Real AI
Voice, SMS, chat, email, and social—all in one agent desktop
AI-based voice & chatbots with natural language understanding
Sentiment analysis in real-time for supervisors
Journey mapping and intent routing through Connect
Smart self-service with escalation triggers
Built for IT, Supervisors, and Partners
Centralized Admin & Configuration
Secure, Scalable, and Globally Redundant
Hybrid Work Ready with Agent Anywhere Model
Partner Ready: VAR & Agent Friendly
Core Features
FirstDigital and FDConnect make it simple to move your PSTN to the cloud—on your schedule, without disruption, with full control, and to the platform of your choice.
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Webex Calling CCP: Cisco Certified Cloud PSTN
Unlock full PSTN functionality in Webex Calling with FirstDigital’s certified Cloud Connected PSTN solution.
Cisco CCP certified since 2019
Cloud-to-cloud integration—no infrastructure
Full FDConnect automation
Support for hybrid and phased migrations
Seamless global calling inside Webex
Cloud voice. Zero hassle. Fully integrated.
Microsoft Teams Direct Routing
Enable PSTN calling in Microsoft Teams—without the PowerShell scripts.
100% cloud-native
Instant user and number provisioning
Secure, geo-redundant voice
Built for enterprise and partner scale
Analog and SIP registration support
Go live in under an hour
Leverage your Microsoft 365 investment with fully automated voice
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Zoom Phone BYOC: Certified Cloud PSTN
Deliver global calling in Zoom Phone via FirstDigital’s certified BYOC integration.
Certified Zoom PSTN provider
Zero hardware—100% cloud-based
Automate provisioning and scaling
Deploy in under an hour
Migrate in phases or all at once
Simplify Zoom Phone with partner-ready, carrier-grade voice
SIP Trunking: Modern Voice for Legacy Systems
Connect Cisco, Avaya, Nortel, Mitel, ShoreTel, and any SIP-compliant PBX to the public telephone network—securely and cost-effectively.
Use existing PBX—no forklift upgrades
Compatible with all major systems
Secure, geo-redundant voice
Available over internet or dedicated circuits
Rapid deployment with FDConnect
Future-proof your voice without replacing your system
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Why Choose Operator Connect with FirstDigital?
Effortless Provisioning
Seamless integration with Azure Active Directory means user provisioning is automatic. When users are deactivated in Azure, they’re removed from Teams—no manual cleanup required.
Global Reach
FirstDigital supports both U.S. and international coverage. Whether you're expanding across regions or consolidating providers, our infrastructure is ready to scale with you.Connect to the PSTN through FirstDigital’s certified Cloud Connected PSTN—no hardware required.
Fast Deployment
Operator Connect enables rapid onboarding. No SBC configuration or complex routing—just select FirstDigital from the Teams Admin Center and start assigning numbers.
Reliable Infrastructure
Reliable Infrastructure Backed by quad direct connects and our reliable voice platform, we ensure high availability, low latency, and secure voice delivery.
Expert Support
Expert Support When you need help, you won’t get lost with endless wait times. At FirstDigital, you can reach a real person who understands your needs and is ready to help. Our team is here to make setup, troubleshooting, and ongoing support simple so you can spend less time chasing answers and more time staying connected.
Grow Your Cloud Voice Business with FirstDigital
Built for Partners
Whether you're a VAR, MSP, or systems integrator, FirstDigital supports your model with the following:
Multitenant provisioning
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Reseller-friendly pricing and margins
Cobranded and white-label options
Tiered support and enablement
API and portal access
FAQ
Yes—FirstDigital will migrate numbers or host them without porting again (never port again model).
It's a provisioning platform that works with Operator Connect to enable carrier level routing and automation for your phone system.
No—FirstDigital is an authorized Microsoft Partner and a registered Telecommunications provider. Bring your own licenses, or buy them from FirstDigital, and we'll enable the Telephony!
Yes—the platform scales with you. Add licenses, channels, or integrations as needed.
Let’s Build Your Digital Contact Center
Unified voice, digital engagement, and customer journey automation—powered and delivered by FirstDigital.
