Webex Contact Center by FirstDigital
Deliver smarter, faster, and connected customer experiences—powered by Cisco and deployed by FirstDigital.
.svg){kind=icon}
Webex Licensing
Cloud PSTN
Webex Connect (CPaaS)
FirstDigital Professional Services & Support
Meet the Future of Contact Center
Webex Contact Center is a next-gen CCaaS platform—built for digital engagement, powered by data, and made for cloud-first organizations.
Omnichannel Engagement
AI & Automation
Webex Connect (CPaaS)
Advanced Routing & Reporting
CRM & App Integrations
Core Features
Omnichannel Engagement
Serve customers across voice, chat, SMS, email, Facebook Messenger, WhatsApp, and more—from one interface.
AI & Automation
Deploy virtual agents, voice bots, and intent-based routing. Use AI for sentiment detection, transcription, and smart summaries.
Webex Connect (CPaaS)
Orchestrate customer journeys across platforms, automate campaigns, and embed communications into apps with low-code APIs.
Advanced Routing & Reporting
Skills-based routing, real-time dashboards, wallboards, and historical analytics—out of the box.
CRM & App Integrations
Native integration with Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, and others.
Real Omnichannel—Real AI
Voice, SMS, chat, email, and social—all in one agent desktop
AI-based voice & chatbots with natural language understanding
Sentiment analysis in real-time for supervisors
Journey mapping and intent routing through Webex Connect
Smart self-service with escalation triggers
Built for IT, Supervisors, and Partners
Centralized Admin & Configuration
Secure, Scalable, and Globally Redundant
Hybrid Work Ready with Agent Anywhere Model
Partner Ready: VAR & Agent Friendly
Core Features
FirstDigital and FDConnect make it simple to move your PSTN to the cloud—on your schedule, without disruption, with full control, and to the platform of your choice.
.png)
Webex Calling CCP: Cisco Certified Cloud PSTN
Unlock full PSTN functionality in Webex Calling with FirstDigital’s certified Cloud Connected PSTN solution.
Cisco CCP certified since 2019
Cloud-to-cloud integration—no infrastructure
Full FDConnect automation
Support for hybrid and phased migrations
Seamless global calling inside Webex
Cloud voice. Zero hassle. Fully integrated.
Microsoft Teams Direct Routing
Enable PSTN calling in Microsoft Teams—without the PowerShell scripts.
100% cloud-native
Instant user and number provisioning
Secure, geo-redundant voice
Built for enterprise and partner scale
Analog and SIP registration support
Go live in under an hour
Leverage your Microsoft 365 investment with fully automated voice
.png)
.png)
Zoom Phone BYOC: Certified Cloud PSTN
Deliver global calling in Zoom Phone via FirstDigital’s certified BYOC integration.
Certified Zoom PSTN provider
Zero hardware—100% cloud-based
Automate provisioning and scaling
Deploy in under an hour
Migrate in phases or all at once
Simplify Zoom Phone with partner-ready, carrier-grade voice
SIP Trunking: Modern Voice for Legacy Systems
Connect Cisco, Avaya, Nortel, Mitel, ShoreTel, and any SIP-compliant PBX to the public telephone network—securely and cost-effectively.
Use existing PBX—no forklift upgrades
Compatible with all major systems
Secure, geo-redundant voice
Available over internet or dedicated circuits
Rapid deployment with FDConnect
Future-proof your voice without replacing your system
.png)
Why Webex Contact Center with FirstDigital?
All-in-One Solution
Cisco licenses, Cloud PSTN, Webex Connect, services, and support—all under one roof.
Cloud PSTN via CCP
Connect to the PSTN through FirstDigital’s certified Cloud Connected PSTN—no hardware required.
Omnichannel + CPaaS + AI
Full customer journey orchestration, automated workflows, and digital bots.
White-Glove Deployment
From architecture to go-live, FirstDigital manages the end-to-end build.
Enterprise Reporting
Built-in analytics, wallboards, agent KPIs, and journey insights.
24/7/365 U.S.-Based Support
Always-on support from engineers who know your system.
How It Works
1. Choose Your Cisco Webex Contact Center Licenses
Select packages based on your agents' needs—voice, digital, or omnichannel.
2. Add Cloud PSTN and Webex Connect
Power voice with FirstDigital’s CCP PSTN and orchestrate digital journeys through Webex Connect.
3. Let FirstDigital Handle the Build
We design, configure, and deploy—fast. No in-house infrastructure needed.
4. Train Agents & Go Live
We provide onboarding, training, and support—your team hits the ground running.
Grow Your Cloud Voice Business with FirstDigital
Built for Partners
Whether you're a VAR, MSP, or systems integrator, FirstDigital supports your model with the following:
Multitenant provisioning
.svg)
Reseller-friendly pricing and margins
Cobranded and white-label options
Tiered support and enablement
API and portal access
FAQ
Yes—FirstDigital will migrate numbers or host them without porting again (never port again model).
It’s Cisco’s CPaaS layer, enabling automation, proactive messaging, and multi-channel workflows across the customer journey.
No—FirstDigital bundles everything into one simplified, managed contract.
Yes—the platform scales with you. Add licenses, channels, or integrations as needed.
Let’s Build Your Digital Contact Center
Unified voice, digital engagement, and customer journey automation—powered by Webex and delivered by FirstDigital.
